HVAC Service Reviews

Ferrara’s ace technicians have been installing, repairing and maintaining HVAC systems throughout East Texas since 1982. Customers have given us rave reviews for our professionalism, hard work and great results. We’ve even been named as the Best Air Conditioning/Heating Service in The Lufkin Daily News. Check out what our customers have to say about us in the reviews below.

4.9

Based on 281 reviews

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Mary Austin

22:38 21 Feb 23

Bob analyzed our situation, ordered parts, scheduled the installation, and checked back to see if we had any questions in a very timely manner. All employees involved were thorough, professional, and took pride in their work. They left our house and yard clean, encouraging us to call if there are any problems in the future. This is quality work and customer service!

Pam Mask

14:41 15 Nov 22

Tyler Bruton gave us excellent service. He was punctual, thorough & courteous. We have appreciated this consistent level of service from Ferrara’s since they installed our heat and air 10 years ago!

William Lowe

23:19 17 Oct 22

Friendly, courteous, efficient, and knowledgeable. Quick response when having trouble. Butch always helpful, goes the “extra mile” to make sure everything working! Highly recommend! Even worked after dark to make sure we had AC during extreme East Texas Heat in August!

Jennifer Ewing

16:51 13 Oct 22

I used Ferrara’s a couple of months ago when my condenser pan was overflowing. They responded to my call immediately and came out the next day. The price was more than fair. I called them again for an estimate to replace my entire HVAC system. Bob came out the next day and gave me an estimate much less than I had expected and planned which allowed me to actually upgrade the system. He came out on a Monday and everything was replaced by Wednesday afternoon. They’re very conscientious & respectful & it made that huge purchase price (although it was lower than expected) much more palatable. From now on, I will only use Ferrara’s.

Georgia Wiersum

00:51 06 Oct 22

Jimmy, is a wonderful person to represent your company, he is through in his his inspiration, on time, and always very friendly, and takes his time explaining what is a problem.I always respect his opinion because he is very knowledgeable about theSystems. I always feet confident that I am getting the best service possible. The is one of your best employees!

Pablo Cruise

01:43 23 Sep 22

AC needed repair. Called Monday. Couldn't get to me til next day. James calls and says he is coming to check it out. What I thought it was would have been several hundred dollars to repair. It was something simple. He got me going same day. If you have hvac trouble don't hesitate to call them. Thanks again. Chris

Darryl Harris

21:50 02 Sep 22

Jimmy was very courteous and professional. He explained everything that he was doing and fixed the problem that we were experiencing. He checked the whole system in a timely manner. Thank you for helping us.Darryl and Danielle

Tom Palmer

20:39 08 Aug 22

Ferrara's Heating & Air Conditioning was originally recommended to us by Trane Corp. I have always been impressed with their honesty, promptness and professionalism. Today they responded to our situation (water seeping onto hardwood floor) in under two hours and we live close to 60 miles away. Tyler was fabulous! He gave us a thorough inspection, diagnosed the issue and resolved it quickly. He then installed a new thermostat at my request. He has a way about him that even someone with no HVAC experience can understand and appreciate. I highly recommend Ferrara’s for any heating or air conditioning issue you may have. They are truly “the best!”

American Lifestyle Mobile Notary Loan Signing Agent

17:29 03 Aug 22

The service guy Garrett was professional and knowledgeable about how air conditioning work and fail. Garrett remained cool and professional even during the time when I displayed disapproval of his diagnosis. I really likes that about him. When Garrett put on the parts that were required, my unit started working properly to our satisfaction. Thank you for having such knowledgeable young professional air condition technician. My house feels wonderful.

Clint Jordan

00:34 26 Jul 22

Tyler Bruton did an excellent while working on our A/C unit. He was very knowledgeable and helpful. He was very professional and courteous. He diagnosed the problem and was able to fix it. We were very pleased with him.

Lonzo Windsor

21:46 25 Jul 22

Jimmy Phillips from Ferrara’s heating and air came out and did a phenomenal job. Super friendly and very personable. I recommend these guys anytime. Thank you

Jeremy Griggs

21:57 21 Jul 22

Very professional and timely. They helped with all my questions and concerns. I will definitely use them if I ever have another issue with my a/c system. Thank you again

Lori I

23:03 14 Jul 22

We are extremely pleased with the technician Mr. Castro. He took the time to explain things in a way that someone like me could understand! Very timely and courteous. We will be signing up for the biannual maintenance program as well.

Kristin Ingersoll

19:53 11 Jul 22

Garrett was wonderful. He responded quickly, kept me informed of what he was doing and quoted me prices before doing the work. I would use Ferraras again. Great customer service and great knowledge of the problem.

jazeetx

15:50 11 Jul 22

Jorge was absolutely the best service representative I’ve ever had! Such a knowledgeable man. Very respectful and easy to understand. Hope I can get him every time I need service.

Trevor Rasmussen

20:32 20 Jun 22

Tyler was great. He’s been to my house twice for repairs and has fixed both issues quickly and correctly. Tyler and Jorge explained what needed to be done and how they fixed it. I will definitely ask for Tyler again if I need future repairs.

Marty Morris

21:06 09 Jun 22

I have used Bob Ecker and his guys for a long time. Butch and Kenny know my system and have taken good care of me. I decided to have two mini split ductless units installed upstairs. Bob gave me an excellent price on some quality Trane Mitsubishi 9000 BTU units. He installed them just when he said he would . He watched carefully over the process and answered all my questions. Taylor and Ben did my install and I was very pleased.I would recommend Bob to all my friends. He is reliable and trustworthy.

Nancy J Davis

20:37 19 May 22

Tyler, our technician, was extremely helpful and knowledgable. Spent extra time explaining options and NO pressure to do things that were not needed. Solved the issue right away. I LOVED that I received a text notifying. me that my tech was on his way along with a picture of him. What a nice touch. Jason, the office representative, went out of his way to be sure we received service as soon as possible. Will definitely be purchasing a new unit from them when the time comes.

Bradley Brill

20:52 17 May 22

We've always received efficient service from Butch Abel with Ferrara. He answers any questions I may have and is quite professional.

Charles Simpson

20:09 06 May 22

I called Home Sheild to repair my AC. The company they sent to my home remove a piece from my inside unit and told me that I needed to replace both, the outside and the inside unit. My cost for the freon alone would be a $1000.00... the AC unit without labor cost will be $7000.00. I am old and not working, so I could not get my AC repaired. I called another company and they would not touch the unit because the company before had removed a part and let all the freon out.My, nephew called Ferrara's Heating &Air. and they came in and d I'd a great job at a great price. Thus was not let's take advantage of the old lady. They dud what was right and repaired my AC at a fair price. Thanks very much for a great 👍 job!!!!!

Jay Williams

20:06 27 Apr 22

Great service. Butch has always been very helpful whenever he has worked on the system at my house. And today Ryan and Gerardo and their team were fantastic when they installed a new system. Very courteous and professional. They worked quickly and cleaned everything up when finished. I would highly recommend them to anyone.

Kathryn Couch

15:07 11 Apr 22

Zack was very professional and highly qualified. He was sure to ask questions and make sure my HVAC system was in correct working order. He wore a mask and booties as he entered my home. I appreciated his attention to detail and his professionalism.

Troy Eakin

22:12 07 Jul 21

Have a older home with a complete unit outside the house. Over the years the design of the air ducts have changed but Jason found a unit that almost dropped right in. Other companies said that a all available were units with duct work 90 degrees to mine and would require a larger duct work to connect meaning I would have needed concrete work.They gave me a great price so I went themThe two men who installed the unit were polite and did a professional job as you can see by the pictures. Just wish I had snapped a pic or two of the duct work between the unit and house...trust me it looked good.